You can find out more information about our company here.
ZeroLight is a visualisation platform for brands that want to build stunning digital customer experiences that captivate and convert. Whether it’s creating world-beating product configurators, producing photoreal CGI content, or accessing enterprise-standard cloud-streaming, ZeroLight makes the process simpler, faster and more efficient.
This role will provide technical support across our Product, Service Desk and DevOps teams, monitoring existing services and implementing new systems, whilst providing high levels of support to ZeroLight clients.
The successful candidate will have some experience in a customer facing support role, as well as an interest in developing a technical skill set. There will be a particular focus on learning more about DevOps environments and automation, so we are looking for individuals who are keen to explore more about this and are able to pick up challenging technical concepts quickly.
This is an exciting opportunity to develop existing technical skills, perhaps gained from an undergraduate degree in software development or similar, and receive support and training to further your development career.
This role will provide cover for our international partners, with the hours of work being 12pm - 8pm, Monday to Friday.
Our studio base is at Live Works, an award-winning building in the heart of Newcastle’s Quayside. We have lots of great perks within the studio including a high spec coffee machine, hot & soft drinks, beer fridge, fruit delivery, well stocked chocolate and snack drawers with table tennis, pool and great views in our employee area - the terrace.
We believe that a mix of studio and home working is the best fit for ZeroLight, allowing us to be both collaborative and have the focus needed to get things done.
This hybrid working approach allows employees to choose whether to work from their home office or in the studio for their everyday work. There are certain meetings, workshops and groups that your Line Manager will ask you attend each week and you’ll decide yourself where you work best for focussed time. You can read more about hybrid working here.
ZeroLight lives by four core values - Quality, Innovation, Focus & Collaboration. To ensure that these values are kept at the forefront of everything we do, we hold quarterly collaboration events for all UK staff, who spend 2-3 days in the studio attending team workshops, skills development sessions, company wide updates and enjoying social time together. You can read more about the ethos of our collaboration events here.
To read more about our unique company culture, please take a look at our blog.
Onboarding
We have a comprehensive onboarding process at ZeroLight and use our integrated HR system Hibob to get our new starters introduced to the company. Your onboarding will include a full induction schedule for your first week, meetings with key employees and the opportunity to discuss your initial goals with your Line Manager.
ZLTalent
We operate a quarterly business cycle at ZeroLight and our review process runs alongside this to ensure that all employees have a consistent set of goals to work towards, that match the company’s overall aims, and the opportunity to discuss their progress with their Line Manager either in quarterly touchpoints or during career conversations.
ZLWell
Our comprehensive wellbeing policy ZLWell has won several awards over the past few years and gives employees the opportunity to take up personal counselling sessions.
Coaching & Mentoring
We offer career coaching to all employees from the Talent Team which sees staff able to access coaching to reach their personal development goals. We’re also developing a mentoring register for employees to support each other to develop specific skill sets.
Holiday Entitlement
We offer 25 day’s holiday rising to 30 days on length of service, plus all additional bank holidays.
Christmas Holidays
ZeroLight offers staff free additional holidays in order to extend the Christmas break period (3 additional days in 2023).
Pay Review System
Our annual system issues incremental pay increases based on performance.
ZeroLight Social
ZeroLight is famed for its unique staff events including our very own Oktoberfest, summer parties, exclusive private cinema screenings, interactive demo days and its huge end of year party.
International Travel
Travel is a big feature of life at ZeroLight – whether this be visiting worldwide clients, demonstrating at huge trade shows in Las Vegas or talking at tech conferences at Amsterdam – we value the importance of expanding our horizons and that of our staff with regular travel opportunities.
Other Benefits
We offer a range of other benefits such as Life Assurance, free eye tests and personal pension scheme with Royal London.
Unfortunately, we are unable to provide visa sponsorship for this role.
To apply, please reach out to our Talent Team - careers@zerolight.com
